SPARE PARTS AFTERSALES

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Description

The Spare Parts Aftersales executive is responsible for driving spare parts sales, ensuring excellent customer service, and supporting efficient inventory coordination. The role focuses on identifying customer needs, promoting genuine Honda spare parts, processing orders accurately, and contributing to revenue growth while maintaining optimal stock availability.

Key Duties & Responsibilities

Sales & Customer Service

• Promote and sell Honda spare parts to walk-in customers, corporate clients, and service departments.
• Advise customers on appropriate spare parts based on their requirements and vehicle specifications.
• Build and maintain strong customer relationships to encourage repeat business and brand loyalty.
• Handle customer inquiries, complaints, and after-sales support professionally.

Order Processing & Documentation

• Process spare parts sales orders accurately and timely.
• Prepare invoices, delivery notes, and sales reports in line with company procedures.
• Coordinate with stores and service teams to ensure prompt order fulfillment.

Inventory Coordination

• Monitor spare parts availability and liaise with inventory teams to prevent stock-outs or overstocking.
• Participate in stock counts and audits to ensure inventory accuracy.
• Provide sales input to support demand forecasting and procurement planning.

Supplier & Internal Coordination

• Liaise with suppliers and internal departments to ensure timely availability of fast-moving spare parts.
• Support pricing updates and promotional activities as guided by management.

Reporting & Data Management

• Maintain up-to-date sales records and submit regular sales performance reports.
• Analyze sales trends and recommend actions to improve spare parts turnover.

Compliance & Safety

• Ensure compliance with company policies, safety standards, and operational procedures.
• Promote proper handling and storage practices for spare parts.

Requirements

• Diploma or Degree in Business Administration, Sales & Marketing, Logistics, Supply Chain Management, or a related field.
• Proven experience in spare parts sales or inventory management, preferably within the automotive industry.
• Strong sales, negotiation, and customer service skills.
• Good organizational and time-management abilities.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office and basic inventory or sales management systems.
• Ability to work under pressure and meet sales targets.
• Results-oriented with a proactive and problem-solving mindset.

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